Please Read Carefully

(a) You MUST adhere to the instructions of our therapist before treatment.  Please use the fresh clean towels provided to cover yourself prior to massage. Treatment is only available to customers aged 18 years or older, unless over 16 years old and accompanied by a parent or guardian (proof will be required).

(b) Please ensure that you wash thoroughly before attending your appointment - we have the right to refuse treatment on hygiene grounds.

(c) We do NOT do home visits and we do NOT answer lewd and suggestive messages - we simply block your number, ban you from the shop and report all incidents of malicious communications (we will also publish your number and your message on our social media pages).  If you are overfamiliar or overfriendly with any of our staff, e.g. including but not limited to excessive messaging, unwelcome contact or shows of affection, etc., you will be banned.  We only provide a professional service.  Please be aware that you are not always communicating with a female member of staff.  If you act inappropriately, you give us permission to add your details to our public database. 

(d) Payment must be made as soon as your appointment is finished.  We only accept card payments or cash - please ensure that you have the means to pay before booking. We do not provide credit for any of our treatments (non-payers will be subject to prosecution without exception).

(e) You will respect our staff - we will NOT tolerate abusive or inappropriate behaviour.  We ONLY provide the services advertised so DO NOT embarrass our staff or yourself by asking for other services - inappropriate behaviour will NOT be tolerated. You will be asked to leave the shop immediately and payment will be required for the full appointment time (see above) - you will also face a lifetime ban from the shop.  We only run a professional service with trained professional staff.  We require a contact telephone number for bookings. If your contact number can not be validated then your booking will be cancelled. 

(f) We will refuse treatment to anyone who we suspect is under the influence of alcohol or drugs.

(g) If you are late for the appointment, you will only receive treatment up to the end of your original booking time.  We are very busy and require time to prepare for the next customer.  It is your responsibility to ensure you attend your appointment on time.

(h) If you can not make your appointment you should always contact us at the earliest opportunity.  If you do not attend your appointment and do not inform us beforehand, you will lose your deposit and will be required to pay the remaining cost of your treatment prior to booking future appointments. If you have booked using a voucher, the voucher will be invalidated.  It is your responsibility to ensure that you can make your appointment before booking.  You will also be required to pay upfront for all subsequent appointments. It is your responsibility to ensure that your appointment time is correct - we recommend that you ring prior to your appointment for confirmation if you are unsure.

*Appointments cancelled within less than 24 hours notice of your appointment time will be classed as a no-show.  We regretfully have to enforce this policy due to the amount of no-shows and last-minute cancellations.  Vouchers will become void in the event of a no-show. 

(i) Once your treatment is complete, you will be expected to leave the shop in a timely manner.  We are very busy and require time to prepare the treatment room for the next customer. 

(j) We do NOT offer discounts unless advertised.  Do not embarrass our staff by asking for discounted treatments - our prices are fixed and are very competitive.  If you refuse to pay the full treatment cost then we will prosecute, without exception.

(k) Vouchers must be redeemed within 6 months of purchase, unless otherwise stated.  Vouchers can not be split between customers, e.g. one voucher = one hour treatment per customer.  If you have booked an appointment using a voucher and you fail to attend (without giving at least 24 hours notice) - your voucher will no longer be valid.

(l) If you have pre-booked a service which uses additional materials (such as Herbal Compress bags) and fail to attend (without giving at least 24 hours notice) you will be liable for the cost of the appointment and any additional materials.  These are prepared before your appointment time and can not be re-used.

(m) A booking fee/deposit of £10 (or £20 for extended appointments) is required to secure your appointment (voucher payments exempt from deposit - see section (h) for details). The cost of the booking fee/deposit will be deducted from the cost of your treatment on attendance.  The booking fee/deposit is non-returnable and MUST be paid at the time of booking.  If you cannot attend your appointment or can't reschedule your appointment you will lose your booking fee/deposit.

(n) It is your responsibility to tell us about any medical conditions that you may have.  Certain treatments are not recommended for people suffering from conditions such as, heart issues, high blood pressure, allergies or any other serious medical conditions. We reserve the right to refuse treatment.  We cannot treat customers with certain allergies, e.g. nut allergies, as our oils and products may contain traces of nuts. 

(o) Treatment cards may be required and will be maintained throughout the course of your treatment.  All client data will be kept for 7 years after the date of the last treatment. We are fully GPDR compliant and your data is fully protected under UK GDPR legislation.

(p) Due to an expediential increase in no-shows and last-minute cancellations, we reserve the right to refuse treatment until full treatment costs are paid for missed appointments, without exception.

 

Thank you for taking the time to read our terms and conditions - we appreciate your support and look forward to seeing you soon!